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Returns Policy
Last Update: 01 JUN 2017For that process you have a time limit of 14 calendar days from the date written on the voucher (retail receipt) of the product to be replaced/returned (according to the terms of use of JOIN CLOTHES which faithfully follow the Greek and European legislation). Proof of the up to schedule shipment of the product to be replaced/returned, is considered to be the shipment receipt/stamp of the postal or courier service you used. In case of exceeding that time limit we retain the right not to accept the return. An obvious condition for the return to be accepted is that the item in question is in perfect condition, has not been used or his possible tags and labels have not been removed and to be returned in its initial case which must not have been damaged.
Please note that we may refund or exchange the product within the period of 60 days.
For any further information please contact sales@joinclothes.gr or onlineshop@joinclothes.gr
The process of replacement/return (if it’s a return without replacement ignore stages 1 and 5, if it’s about replacement ignore stage 4) is as follows:
- STAGE 1: Covenanting a New ProductTo replace the product purchased (whether with another product or a different color /size) start by making another order about the product you wish to by and write RETURN in the comment section as well as the product code of the product you have already purchased and wish to return.
- STAGE 2: Return of the ProductFollowing that, by courier service (preferably DHL which is used by JOIN CLOTHES) or by urgent, registered shipment by post you will send us the product to be returned, in the bellow-mentioned address.
JOIN CLOTHES SA - Parou St. 26, 144 52 Metamorphosis, Athens GR
Due to the minor profit margins and the nature of the products, shipment expenses will incur the Client, you that is. Wholly incurring the client the return expenses are inevitable due to the effort JOIN CLOTHES is pulling to offer you the lowest prices in the market. - STAGE 3: Quality ControlAfterwards the returned product will undergo a process of quality control so as to ensure that the product remains in the quality in which was sent to you.
- STAGE 4: Crediting your AccountAs long as the abovementioned procedures have been adhered, your account is credited within 5 working days from receiving the returned product with the price of the product. Please note that, your account will be credited with the price of the product minus the service/shipment expenses. In case your original order implied to the FREE SHIPPING FOR ORDERS OVER 250€ rule and due to the retuns the amount of the products kept is below 250€ the customer will burden the customer returning the products.
- STAGE 5: Shipping New ProductsThe new product will be wrapped and shipped off to you. Due to the minor profit margin, shipment expenses incur the client, you that is, and there will be no discount in the shipment expenses regardless of the total cost of your order. A smart way to decrease the shipment expenses for your new product during the returning process is to combine the return with ordering new products.
