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For that process you have a time limit of 14 calendar days from the date written on the voucher (retail receipt) of the product to be replaced/returned (according to the terms of use of JOIN CLOTHES which faithfully follow the Greek and European legislation). Proof of the up to schedule shipment of the product to be replaced/returned, is considered to be the shipment receipt/stamp of the postal or courier service you used. In case of exceeding that time limit we retain the right not to accept the return. An obvious condition for the return to be accepted is that the item in question is in perfect condition, has not been used or his possible tags and labels have not been removed and to be returned in its initial case which must not have been damaged.
Please note that we may refund or exchange the product within the period of 60 days.
For any further information please contact sales@joinclothes.gr or onlineshop@joinclothes.gr
The process of replacement/return (if it’s a return without replacement ignore stages 1 and 5, if it’s about replacement ignore stage 4) is as follows: